Privacy Policy

Privacy Policy

 

This privacy policy sets out how Neighbourhood Coffee Company Limited [“Neighbourhood Coffee”, “we” or “us”] uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

Who we are. 

 

Neighbourhood Coffee Company Limited is a company registered in England and Wales (registration number 08886778). We respect your right to privacy and will only process personal data you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws. If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

Phone us on: 0151 2366741 or
E-mail us at: shop@neighbourhoodcoffee.co.uk

When contacting us, please remember to quote your name and contact details.

 

Collection of your information.

 

When you shop on our website we may collect the personal information that you input when you’re placing your order. This information may consist of your name, address, phone number, delivery address, email address and details of the items you’ve ordered. We use this information in a number of ways:

To ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order.

To allow us to make any subsequent visits you may make to our website as easy as possible, meaning you don’t have to resubmit certain information each time you shop with us.

To occasionally contact you should we have any offers or information related to the goods you purchased with us previously. If you’ve chosen to register your email address with us, then we’ll keep you updated once a month with some news about us, the coffees we’re roasting, new products or other news about Neighbourhood Coffee. We use Mailchimp, a third-party software application to send these marketing emails. You can view their privacy policy here https://mailchimp.com/legal/privacy/

If at any time you’d rather not receive these marketing emails, you can unsubscribe by emailing shop@neighbourhoodcoffee.co.uk or by clicking the ‘unsubscribe’ link included in the footer of every newsletter.

For internet orders we collect your name, email address and delivery address, and, if you choose to receive delivery updates via SMS, your mobile telephone number.

 

What we do with your information.

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To fulfill and dispatch your order.
Internal record keeping.

 

Security.

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We strictly comply with the requirements laid down by the E.U.’s General Data Protection Regulation 2018, Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date and to respect your wishes. You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by emailing us at shop@neighbourhoodcoffee.co.uk

 

Cookie Policy.

 

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Links to other websites.

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

How we store your payment information. 

 

We do not store any credit card or payment details. All payments are either processed by PayPal, or externally by Stripe, a world-renowned payment processor, and we never have access to your card details. If you’d like to have a look at their privacy policy, please click here https://stripe.com/gb/privacy

The shopping experience that we offer is provided by the Shopify platform, who take data, security and privacy very seriously. You can read more about the steps they have taken to comply with GDPR and information about their security levels here https://help.shopify.com/manual/your-account/GDPR

We may update this privacy policy from time to time, so please check back.
If you have any queries, please contact us at shop@neighbourhoodcoffee.co.uk