WHO WE ARE:

We are Neighbourhood Coffee Company Ltd, registered company number 08886778 and our website (hereafter referred to as the Website) is at www.neighbourhoodcoffee.co.uk

We respect your privacy, and we are committed to protecting your personal information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information.

This Policy applies as between you, the user of this Website (https://neighbourhoodcoffee.co.uk) and Neighbourhood Coffee Company Ltd., the owner and provider of this Website. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the General Data Protection Regulation 2018.

THE INFORMATION WE COLLECT:

We collect information from you in several different ways on this Website, including:

  1. Personal details: your name, email address, postal address, contact number
  2. Financial information: billing address
  3. Other information related to your request for our products or services, or that you choose to enter (delivery information, gift information and suchlike)

Our purpose in collecting information from you is to provide an efficient and secure service. For example, we use your personal information to:

  • Process and fulfil your orders or requests
  • Notify you of the status of your order delivery
  • Inform you on the latest update of our products and services
WEBSHOP CUSTOMERS:

During registration or ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfil your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

The shopping experience is provided by the WooCommerce platform, who take data, security and privacy very seriously. You can read more about the steps they have taken to comply with GDPR and information about their security levels here: https://automattic.com/privacy/

WHOLESALE CUSTOMERS:

We provide an enquiry form for you to register your interest in joining the wholesale programme that we operate. To understand your wholesale requirements, we ask for contact details, including but not limited to your name, business name, address, email address, and phone number. We then use the information you provide to contact you and discuss your requests.

NEWSLETTER SIGNUP:

Various locations on our Website allow you to enter your name and email address to subscribe to our retail newsletters. With your consent, we will keep you up-to-date on all the latest products, services and news from Neighbourhood Coffee Roasters. We use Mailchimp software to send out regular newsletters for both wholesale and web shop customers, and each newsletter has the option to opt-out of further communications from us.

COOKIES:

Our Website uses cookies for statistical analysis, to understand user behaviour, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser. Please note that our website uses cookies to keep you logged in, so disabling cookies may impair your experience of the service.

COMMENTS:

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Please consider this before posting comments.

 

HOW WE USE YOUR INFORMATION:

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, your personal information may be used by us for the following reasons:

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve the website content and layout, to improve outreach and for our own marketing efforts (including marketing our services and products to you), to provide interest-based advertising to you based on the way you browse and shop on the website, and to determine general marketplace information about visitors to the website.

Communicating with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

Analytics: We use Google Analytics on our sites for anonymous reporting of site usage and for advertising on the site. If you would like to opt-out of Google Analytics monitoring your behaviour on our sites please use this link (https://tools.google.com/dlpage/gaoptout/)

We use a Facebook tracking pixel to help us measure the effectiveness of our advertising across Facebook and Instagram. This information is anonymous. You can opt-out of Facebook monitoring how your behaviour is tracked by advertisers in your ad settings here: (https://www.facebook.com/ads/preferences/)

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than Neighbourhood Coffee Company Ltd, except that we sometimes use others to perform specific functions on our behalf.

For example, we partner with third parties such as Royal Mail & DPD to ship products, to ensure delivery, and so that we can improve the quality of our service, and measure and improve the quality of the service of the third party. We provide the third party personally identifiable information such as your name, shipping address, email, and phone number, which you submit to us as part of the ordering process.

For payment, we partner with PayPal and Stripe to process web shop orders, hence as part of the order process, you will have to provide them with your financial information. We partner with GoCardless to process some wholesale customer payments.

YOUR RIGHTS TO ACCESS, CORRECT AND DELETE YOUR INFORMATION:

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any errors which you believe may exist regarding this information. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at [email protected]

LEGAL BASIS FOR THE PROCESSING:

Consent – By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Neighbourhood Coffee Company Ltd. in the manner set out in this Privacy Policy.

Legitimate interests – if processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.

RETENTION OF YOUR PERSONAL INFORMATION:

Personal information that we collect, access or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Neighbourhood Coffee Company Ltd. or as required or authorised by law. Personal information that is no longer required to fulfil the identified purposes will be destroyed or erased.

DATA SECURITY:

The Website incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only Neighbourhood Coffee Company Ltd employees who need access to your personal information to perform a specific task are granted access to your personal information.

OPT OUT:

Upon your request, we will (a) stop sending emails to your email address; and/or (b) cancel your account to prevent any future purchases through that account. You can make these requests by emailing your request to [email protected] or by calling us on 0151 2366741

THIRD-PARTY WEBSITES:

This Website may link to other websites that are not maintained by or related to Neighbourhood Coffee Company Ltd. We are not responsible for the privacy policies or practices of any third parties or third-party websites, including any linked or linking websites. To the extent that you disclose personally identifiable information to any such third parties, different rules may apply to their use and disclosure of personal information that you disclose to them. We would strongly encourage you to review the privacy policies of such websites before disclosing your personal information to them.

UPDATES TO THIS POLICY:

The effective date of this Privacy Policy is September 24th, 2021. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted you agree and consent to all such changes.

HOW TO CONTACT US:

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at [email protected].uk