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Roasting:
All of our coffee tastes best at least 5 days after roasting, so we recommend you wait until this time to experience them at their best. Orders will be shipped with coffee roasted within a maximum of 4 days prior to the order taking place. All coffee will be date-stamped for easy identification of roast date.
Shipping:
We aim to ship every working day, from Monday – Friday, and if your order reaches us before 8am, it’ll almost certainly despatch the same day. In exceptional circumstances, it may despatch the following working day, but if you have any queries as to where it’s at, please do get in touch via email at [email protected], or reply to the order confirmation you received. If you order on Friday after 9am, or on Saturday or Sunday, then your order will be despatched on the following Monday.
We use both Royal Mail and DPD Local delivery services.
Royal Mail 24 (1st class) aims to deliver next day.
Royal Mail 48 (2nd class) aims to deliver within 2-3 working days
DPD Local delivery aims to deliver next day to the UK mainland on a tracked & signed-for delivery service. You should receive a notification from DPD with an estimated delivery slot on the day of delivery.
If you are in a hurry to receive your coffee then we would recommend Royal Mail 24 or DPD Local.
We would expect the vast majority of deliveries to be made according to the schedules above, but we are afraid we cannot absolutely guarantee this. Royal Mail only guarantees delivery within 28 days, but aims to deliver as per the schedules listed above. These timescales are for the UK mainland. For areas further afield, you may need to allow additional time. For more info please contact us.
Complaints & Returns:
We work really hard to make sure the quality of our coffees is kept at a consistently high level. If you are not happy with the quality of your coffee please contact us within 7 days and we will endeavour to find an appropriate solution. If you’ve purchased some brewing equipment and you think there’s a fault, then please contact us at [email protected] and we can arrange for a return if necessary.
Return address is listed on the postage label – Unit 22, Sandon Estate, Sandon Way, Liverpool L5 9YN, UK.
Unfortunately, we cannot reimburse postage costs.
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Rights Act 2015, is a refund.
If you have a complaint then please let us know. We’ll acknowledge it within 5 working days and we’ll keep you informed of the progress of the complaint at all times.
